| |
What is ADSL?
Asymmetric Digital Subscriber Lines (ADSL) is the most popular broadband option used by service providers to offer high-speed Internet access service for residential and small businesses. It uses the regular phone lines (POTS) to reach the customers.
What is PPPoE?
Point-to-point protocol over Ethernet is a network protocol for encapsulating PPP frames in Ethernet frames. It is used mainly with ADSL services for connecting multiple computer users on an Ethernet local area network to a remote area network. It offers standard PPP features such as authentication, encryption, and compression.
PPPoE is the protocol used by AirComPlus and many other ADSL carriers for connecting high-speed modems to the service provider.
Unlike dialup connections, ADSL is "always on.
How fast is ADSL connection compared to our regular modem connection?
Considering with the basic 56k modem that connects at 48 000bps, our Hi-Speed Super Fast 5 Meg connection is up to 100 times faster than a modem connection.
What is the difference between Cable and ADSL Internet services?
Cable service uses digital or analog signals transmitted through the same coaxial cable that usual cable television services use. DSL technology uses normal phone line technology to send digital signals to the ADSL modem.
What is the area limitation of ADSL service from AirComPlus?
AirComPlus currently provides service to the flowing areas
Scarborough |
Markham |
North York |
| |
Ajax |
|
Lindsay |
|
Port Perry |
| |
Aurora |
Midland |
Richmond Hill |
| |
Barrie |
Mississauga |
Thornhill |
| |
Bolton |
New market |
Toronto |
| |
Bowmansville |
Oakville |
Unionville |
| |
Brampton |
Orillia |
Wasaga Beach |
| |
Collingwood |
Oshawa |
Whitby |
| |
Huntsville |
Peterborough |
Woodbridge |
| |
Keswick |
Pickering |
|
To check your service availability please visit www.aircomplus.com/availability. It will request you to enter your phone number to verify whether you can have service from AircomPlus.or not.
INSTALLATION
What kind of hardware AirComPlus will provide?
AirComplus will provide you a gateway modem that varies depend on the Internet package that you purchase. NIC cards and additional equipment to network your home/office can be purchased from AirComPlus aditional cost.
Which software packages will be installed on my computer?
There is no need to install any programs in your PC. AirComPlus provides advanced modems which is capable of doing everything for you.
Must I use PPPoE?
You don’t need to install PPPoE Client. AirComPlus provides the device (Gate way) that behaves as modem and a router, which has a build in PPPoE client.
What if I want to use other software packages or hardware?
You are allowed to use any hardware or software but AirComPlus only provide technical support to the hardware that it shipped with your AirComplus ADSL Internet package.
Can I install the AirComPlus software package on Windows NT?
There is no need to install anything in your PC however; AirComPlus Internet service is compatible for all operating system.
CONNECTION
How do I verify if my ADSL service is connected?
AirComPlus provides you an account (username & password) and activation date for the service, You should be able to use your gateway device (provided by AirComPlus) to connect to AirComPlus using given username/password on that date.
Use the quick start guide to connect your modem to Internet as well as your PC.
AirComPlus provides two different Modems.
2Wire Home Portal - 1 port, 4 port and wireless
Cayman 3220H - 4 port
How do I troubleshoot connection problems?
If you are having problems connecting to AirComPlus Hi-Speed Internet, try one of the following options:
Verify the connectivity between the modem and the PC by looking at the AirComPlus quick start guide. If you do not have your quick start guide sign in to http://www.aircomplus.com/guickstartguide and specify the product id to download the guide.
Restart the PC, Start up an explorer and type in the url provided in the quick start guide, the login dialog should appear, type in the user name and password for your modem. (Default username/password Admin/password) and click on submit. If you find further troubles connecting to Internet, call us at 416-connect.
How do I connect another computer to the Internet using AirComplus Hi-Speed Internet service?
Go to home network setup guide page for specific information.I have connected my modem but it doesn’t work, how do I troubleshoot this problem?
Make sure that you have followed all the instructions and tips in your quick start guide. Make sure there is no lose connections.
Restart your modem by unplugging the power source from your power bar or wall outlet for 30 seconds and then plugging it in again. The lights on the modem will begin to flash and all three lights eventually become solid green
If after following these steps still you have problems call our Technical Support Representative at 416-CONNECT.
Who can I call for technical support for my Hi-Speed Internet service?
You may reach our technical expertise at 410-connect. Our highly trained technical staffs are very glad to help you. Customer satisfaction is our main priority.
What are the minimum system requirements for AirComPlus Hi-Speed Super Fast service?
No restrictions. It would work with any modern systems.
How do I know if my DSL service is activated?
When AirComplus provides you an account, it will give you the activation date for the service. From that date the connection will be available to your account.
Hook up the modem to the pc based on the quick start guide provided in the AirComplus Internet package. Login to the url provided in the quick start guide with the user name password given by AirComPlus. Once you logged into the modem it will message as connection established.
If I move to a new location with the same phone number, will the AirComplus Internet service still work in the new location?
It won’t work until you notified and we make the arrangement to activate your line. The ADSL service is associated with your phone line not to the phone number. If the location in the coverage area, you need to give us 6-10 business day’s notice then it will be done with no service interruptions. This service is absolutely free of charge. However, its your responsibility to let us know prior to move to new location.
Is my ADSL connection "Always On"?
Yes, you are always on. As long as your modem/gateway is turned on then you are connected to internet.
Can I still talk on the telephone / send faxes while online?
Yes you can. It’s possible with the ADSL technology, which uses different frequencies for voice and data communication.
Will my IP address change while I'm connected?
Static IP address: will not change forever as long as you are customer of AirComPlus.
Dynamic IP address: Dynamic IP address will change if your modem is restarted or lease time for your IP address is expired, lease time for your IP address is set to 4 days.
What is the maximum speed that my connection can support?
It is vary with the type of service you have purchased from AirComPlus. The current ADSL technology allows the speed up to 8Mbps
.
Can multiple computers share an ADSL connection?
Yes. One of the advantages to have your service with AirComPlus is that we are committed to support your home network. All modem/gateway devices provided by AirComPlus are capable to share your internet with multiple computers.
How does DSL service work?
Think of the telephone line to your house. That line—called a local loop—connects your telephone to the telephone company's local switch. When you make a call, the voice signal is carried over the line, switched in the central office to the party you are calling, and your connection is completed. Because a dial-up connection also uses the telephone line, it also uses this loop. The signal must be switched by the telephone company to the ISP service, and go through a modem bank to complete your Internet connection. The result: a delayed connection to the Internet. To compensate for their phones lines being tied up, many people put in a second phone line just for the modem. However, modem connection speed is relatively slow—probably 56k at best—likely much slower.
DSL changes the way you connect. By attaching a DSL modem to your computer and using a Digital Subscriber Line Access Multiplexer (DSLAM) provided by the service provider (at the telephone company's switching office), your online activities bypass the local switch. This eliminates switching connections, the dial-up modem at your house, and the modem bank at the ISP, resulting in a much quicker connection speed. Because you aren't using the local switch, you're always connected to the Internet.
What types of servers can I run on my ADSL Connection?
AirComPlus residential Internet access package will not give support for running servers off an ADSL connection but you can request for static IP address with an additional cost will allow you to run servers.
Business customers can run their all servers. No limit for them.
Is my computer safe from hackers / viruses while I'm connected through DSL?
With the Always on Internet service, you should develop safe Internet usage lifestyle. Install anti-virus software on your computer to keep your computer save from hackers and viruses and don’t open attachments from unknown people.
Authentication failed?
Reenter the user name and password provided by AirComPlus (user name and password are case-sensitive and make sure your username has @aircomplus.com).
e.g. yourname@aircomplus.com/password.
I've tried everything, but nothing works anymore! What should I do?
You can contact AirComPlus technical support department via your preferred way http://www.aircomplus.com/contactus.
EMAIL
List of available email clients?
AirComPlus currently supports the following web mail systems; you can choose the preferred system from the list.
Squirrel Mail System
Horde Mail System
How many e-mail accounts will I have with AirComPlus Hi-Speed Internet service?
AirComPlus will provide you at least five e-mail accounts to enjoy by you and your family. The number of email accounts depends on your package as well. I f you require additional email accounts, you can purchased with little additional change.
VOIP
What is VoIP?
VoIP stands for Voice over Internet Protocol, it the transmission of voice over an IP – based network. IP (Internet Protocol) was initially for transferring data but has changed over time to send and receive voice.
What are the benefits of VoIP?
Helps you save money and would also be taking advantage of many new features like the couple listed below:
Call forwarding
Conference calling
Automatic redial
For complete list go to http://www.resource3.com/acp/features_phone_line.html
Do I need a computer to make/receive VoIP calls?
No,VoIP is equally good as normal landline but it is a new technology. But if want to have a softphone then a computer is required.
May I keep my existing phone number when migrating to VoIP?
Yes. You can keep your old phone number as long as you have a signed “Letter of Authorization.” A fee may apply , Call 416-connect for more information.
What type of service and equipment are needed to use VoIP?
A high-Speed Broadband connection, IP Phones or Analog Telephone Adapter, and a VoIP service provider.
Can I Take My Phone Adapter with me when I Travel?
Airomplus allows you to bring your phone adapter around the world. Your phone would work if there is an high speed Internet connection available. Before bringing your phone across the globe call 416-Connect and inform them of your new address. This is for 911 regulatory
Does my Computer have to be turned on?
No, as long as your highspeed broadband connection is active, your VoIP will work.
Will I still be able to use my computer during a phone call?
Yes
What is the Phone Adapter and why do I need one?
The adapter is a small portable box that allows you to make phone calls through the internet.
What if I decide to change my phone number after I have VoIP service?
Call us at 416-Connect if you would like to get your number changed. |
|
